Mobile Support
iOS
Rescue enables support of iOS devices through a free app downloaded from the App Store. This advanced support tool addresses some of the most common device and application issues faced by mobile users.
Technicians and support agents can resolve issues using the following features:
View screenshots
Users can take a screenshot of any device setting or app and it automatically uploads to the technician.
Co-browsing
Using the in-app browser, technicians and users can look at the same browser window together and technicians can push URLs or use their keyboard to input text.
Whiteboard and laser pointer
Demonstrate changes by annotating
screenshots or web pages.
Notifications
Communicate through local notifications, which appear as a pop-up on the device screenshots or web pages.
Device config
Push profiles to configure email, network and Wi-Fi settings, passcode requirements, restrictions and web-shortcuts.
Chat
Seamless communication during a session.
System info
Pull diagnostic info from the device.
Remote Control & Remote View support is not available on iOS devices.