Mobile Support

Click2Fix

LogMeIn Rescue's new interface for supporting mobile devices helps agents quickly identify problems, click a fix for fast resolution, and escalate sessions if necessary. For simplicity and ease of use, agents get all the information they need at a glance.

One-click fixes include:

• Remote control/remote view – see the user's device and use whiteboard, laser pointer, screen capture/recording and more
• Alert bar – shows notifications of battery, firmware and application issues
• Quick Nav – shortcuts to common setting screens (Android only)
• Pre-defined APN push – allows preset APN for one-click push to the device
• Battery optimization – quick push of several settings known to improve battery life
• Radio toggles – see existing connections and turn Bluetooth, WiFi and GPS on or off
• Web shortcuts – push an icon to an Android or Blackberry to launch a pre-set URL
• URL push – send any URL to a device, includes recent URL memory