Mobile Support
Click2Fix
LogMeIn Rescue's new interface for supporting mobile devices helps agents quickly identify problems, click a fix for fast resolution, and escalate sessions if necessary. For simplicity and ease of use, agents get all the information they need at a glance.
Alert
Diagnose
Fix
Escalate
One-click fixes include:
- Remote control/remote view – see the user's device and use whiteboard, laser pointer, screen capture/recording and more
- Alert bar – shows notifications of battery, firmware and application issues
- Quick Nav – shortcuts to common setting screens (Android only)
- Pre-defined APN push – allows preset APN for one-click push to the device
- Battery optimization – quick push of several settings known to improve battery life
- Radio toggles – see existing connections and turn Bluetooth, WiFi and GPS on or off
- Web shortcuts – push an icon to an Android or Blackberry to launch a pre-set URL
- URL push – send any URL to a device, includes recent URL memory